Having been a loyal customer of Sephora for well over a decade, I frequently made use of their semi-annual sales for their loyalty customers, the latest of which took place from April 14-24. I’d been eyeing the new Tom Ford ‘Soleil de Feu’ which was auspiciously released a few weeks ago, and on the first day of the sale I went to make use of it, only to find out the item was suddenly ‘Out of Stock’. I clicked on the ‘Notify me when available’ option in the hope that it might be online again before the sale ended.
Yesterday the sale ended at midnight, and this morning I got notification that the item I wanted was suddenly back in stock. This was the same thing that happened a while ago on a previous Sephora sale, which came and went without me being able to order the item I wanted. I reached out to the Sephora help chat and was told they cannot honor the sale on out of stock items. Strange how the timing worked out for this again. It’s left a sour taste in my mouth for continuing to patronize the company. I can find discounts on cologne more regularly, and more consistently, at fancier department stores, with more decent treatment for loyal customers, so perhaps that will be where I go next…
For now, Sephora, I’m disappointed with the poor customer service, and this is the second time your loyalty sale has proven unusable.
UPDATE: After several e-mails and this blog post, someone from Customer Service go tin touch and told me they would discount me 20% for this purchase. When I plugged the code in it rang up for 10% but rather than push it I took it, and modified this post.
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